Return & Refund Policy 

Provided the Applicant made purchases in reasonable amounts that may be sold or consumed, goods purchased that are returned within Six (6) months of purchase and are of merchantable and re-saleable condition may be refunded at the Applicant’s personal written request. The products  returned must be in its original packaging, unopened and have at least a product shelf life of Nine (9) months. The Company reserves the right to enquire as to the circumstances of the original purchase, including unreasonable quantity, efforts in promoting and selling of the purchased products. The Applicant shall render full co-operation in such enquiries and any wilful failure to do so shall be a valid ground for the Company to reject such refund requests.

The product refund will be made within Thirty (30) days from the date the product returns request were approved by the Company. The amount refunded will take into account (deducting) whatever bonuses paid out (for the purchases made earlier) and Ten Percent (10%) administration fee imposed based on the product invoice amount

Contact Us

If you have any questions or concerns about our Return & Refund Policy please contact us at cs@ecentra.com.my.